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A letter to our patients concerning medical billing

Hospital news | Wednesday, May 13, 2020

To our patients, community members and families,

We have fully transitioned our self-pay billing process to a new vendor called Revenue Enterprises (REL). Their role is to send out statements, answer questions about your account, set up payment plans, call on past due balances, screen for financial assistance and process and collect your payments. If you are concerned that your payment did not get posted, please call the number listed below and they can assist you.

Your first statement will be itemized and show charges, payments and adjustments. Subsequent statements will be a summary and include other dates of service. If your insurance was not billed, please contact REL and they will get your insurance information to us, so that we may bill your insurance. It is always a good idea to compare your explanation of benefits against your statement, in-case we have billed you for something in error. In which case, we do apologize and will fix it immediately.

To speak with REL’s customer service department, please call 360-496-5328 or 800-339-0791. They are available M-F from 7:00 a.m.-4:30 p.m. The “reference” number is also your account number and will be needed to access your account.

REL can take your payment by phone or you can remit your payment to:

Arbor Health
Po Box 441368
Aurora, CO 80044-1368

We also have a payment portal if you prefer to pay on-line. On any page of our website, click on the “More” arrow and select “On-Line Bill Pay" under the Patient and Visitor tab. Once you enroll, you can make payments online, view your posted payments, statements and elect to have your statements sent electronically instead of by paper. You can also setup your own payment plans!

We thank you for your patience during this transition and for the opportunity to care for you and your family members. We really think your experience with our new vendor will be positive and reliable.