As the leading healthcare provider in East Lewis County, we have an important role, one that we take seriously. Fortunately, we have strong guiding principals through our organization's Vision, Mission and Core Values.
At Arbor Health, we operate with the guidance that our mission, as stated below, is our purpose; our vision is our goal; and our core values serve as the moral compass in how we treat our patients, interact with each other and represent our organization.
To provide accessible, quality healthcare.
To foster trust and nurture a healthy community.
- One team, one mission
- Go out of your way to brighten someone's day
- Own it, embrace it
- Care like crazy
- Motivate, elevate, appreciate
- Know the way, show the way, ease the way.
- Find joy along the way
Commitment to Quality Care
Arbor Health is proud of the care we provide to our patients. Our goal is to provide the highest possible quality of care and continually improve our patient, staff and physician satisfaction.
We welcome your compliments, complaints, concerns and recommendations, so please contact our Quality Manager at 360.496.3638 (or ext. 3638 if using a hospital telephone).
Also, as in all Washington State facilities, if you have a complaint and feel your issue has not been resolved, you have the right to contact the Washington State Department of Health, toll-free, at 800.633.6828.
Patient Satisfaction Surveys
If you received a patient satisfaction Survey card, this is our invitation for you to provide feedback on a specific date of services. The below links will take you to the appropriate online form.