What is Arbor Health Patient Portal?
Arbor Health Patient Portal is your direct connection with healthcare professionals. Use our online tools to manage your health whenever and wherever you have Internet access.
With Arbor Health Patient Portal, you can access your health information and easily contact your providers. The portal supports a broad range of activities that allows you to engage with your health care organization.
Benefits of Arbor Health Patient Portal
- Convenient access to pertinent health information.
- Better communication for stronger provider relationships.
- Easier and more efficient management of appointments.
- Health improvement with tools for managing care.
Frequently asked questions
If you are experiencing trouble logging in to your Arbor Health Patient Portal account or are experiencing other technical issues, please call 877.621.8014. Support staff is available 24/7.
For the purposes of these FAQs, Arbor Health Patient Portal includes Arbor Health, Morton Hospital; Arbor Health, Mossyrock Clinic; Arbor Health, Randle Clinic; and Arbor Health, Specialty Clinic.
How do I sign up for Arbor Health Patient Portal?
You can enroll in Arbor Health Patient Portal while visiting Arbor Health, Morton Hospital or any of our clinics for an appointment or over the phone. Speak with your provider or a member of your care team to start the enrollment process.
What do I need to enroll in Arbor Health Patient Portal?
Enrolling in Arbor Health Patient Portal will take less than five minutes, and your provider's office will have much of the information needed. You will need to have proper identification with you to enroll.
Acceptable forms of ID include:
- Driver's license.
- State-issued ID.
- U.S. military ID.
- Arbor Health, Morton Hospital staff ID.
- Marriage license.*
- Divorce decree.*
- Adoption papers.*
- Social security card.*
- Birth certificate.*
*Must be accompanied with a valid picture ID.
What if I didn’t receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still can't find it, please call your Arbor Health clinic or hospital and ask them to verify your email address and resend the invitation.
Can I enroll my spouse, child or another family member in Arbor Health Patient Portal?
Parents/legal guardians of children under 13 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 13 years old in compliance with privacy regulations. You can enroll for access to your child's medical information at your next pediatric appointment.
Under HIPAA, a patient's personal representative (someone authorized under state or other applicable law to act on behalf of the patient) has a right to access the patient's personal health information. The patient also has a right to allow their personal representative to share this information with someone else, like a doctor or hospital. You may also enroll any of the following:
- A parent of a child or adolescent.
- An adult child or caregiver of an elderly parent.
- A home health aide to a chronically ill patient.
- A health care power of attorney responsible for an incapacitated patient's medical decisions and care.
- Someone else the patient wants involved, like a spouse.
Is a mobile version of Arbor Health Patient Portal available?
Yes, a mobile version of Arbor Health Patient Portal is available.
How do I get technical help accessing Arbor Health Patient Portal?
You may call the Arbor Health Patient Portal support line at 877.621.8014, 24 hours a day, seven days a week.
Can I use Arbor Health Patient Portal to communicate an emergency or medical concern?
No. Arbor Health Patient Portal and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.
Where will secure messages sent through Arbor Health Patient Portal go?
When you select a provider to contact in Arbor Health Patient Portal, the message will be sent through your electronic medical record to that provider's specialty area/clinic.
How soon will I hear back through Arbor Health Patient Portal after sending a secure message?
You will receive a response within one business day (Monday through Friday, 8 a.m. to 5 p.m.).
Are there situations where I shouldn't use online messaging through Arbor Health Patient Portal?
Do not use online messaging if:
- You need to see a physician today.
- You need a prescription filled today.
- You need to cancel or reschedule an appointment in the next 24 hours.
- You need to cancel or reschedule a procedure/surgery within the next four days.
Can I send an email to my provider, instead of using secure messaging through Arbor Health Patient Portal?
No. For security reasons, you should not send confidential information via email. If you choose to communicate with your care team, you will need to use secure messages through Arbor Health Patient Portal.
Will Arbor Health Patient Portal allow me to make online appointment requests or cancellation requests?
Yes. If you choose to request or cancel an appointment through Arbor Health Patient Portal, a representative from Arbor Health, Mossyrock Clinic; Arbor Health, Randle Clinic; or Arbor Health, Specialty Clinic will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).
Will Arbor Health Patient Portal allow me to make online prescription renewal requests?
Yes. If you choose to request a prescription in Arbor Health Patient Portal, a representative from Arbor Health, Mossyrock Clinic; Arbor Health, Randle Clinic; or Arbor Health, Specialty Clinic will respond within one business day (Monday through Friday, 8 a.m. to 5 p.m.).
What lab results will be viewable in Arbor Health Patient Portal?
Most lab test results are viewable in Arbor Health Patient Portal. Sensitive results are not viewable in the portal. Radiology reports are viewable four calendar days (96 hours) after they are final (not four calendar days after the exam). Currently pathology and microbiology lab results are not available in the portal.
When will I see my lab results?
Lab results will be delivered into Arbor Health Patient Portal 72 hours after results are entered into your electronic medical record.
Will Arbor Health Patient Portal allow me to view my clinical notes?
Yes. Most clinical notes are available in the portal after February 1, 2016. Clinical notes from February 1, 2016, forward are viewable in the patient portal, but notes before that date are not viewable. Clinical notes before February 1 can be requested through Arbor Health, Morton Hospital's (or your provider clinic's) Health Information Services Department (Medical Records).