Arbor Health, an equal-opportunity employer, offers competitive compensation and excellent benefits for our employees.
Arbor Health is committed to providing a drug-free work environment. Pre-employment substance abuse screening is required as a condition of employment.
Information regarding the Family and Medical Leave Act (FMLA) can be found here.
Technology Support Specialist II
The role of the Technology Support Specialist II is to provide a single point of contact within the Information Technology Department for all issues related to operation, installation, support, expansion of the Cerner Health Information Management, Office 365 Office Systems and associated services and applications used in the Hospital environment.
This position will be responsible for assisting the Desktop Technology Specialist in testing, installation, operation and training of these core Business Desktop Systems.
This position serves as 2nd level Desktop and User support and provides rotational on-call service and support for all Hospital Computer and Technology Systems.
- High School Diploma required, related CompTIA or Microsoft Certifications recommended.
- Minimum 4 years experience in a Technology support role
- Experience and understanding of patient/client data management systems
- Experience in requirement analysis
- Experience in oversight of IT projects, including the ability to complete projects on time and within budget
- Experience in training and supporting users in multi-disciplinary teams
- Good analytical skills and demonstrated ability to understand the flow of clinical data
- Well developed problem solving skills
- Excellent customer service skills
- Excellent time management and organizational skills.
- Computers, telephones, copy and fax machines, and printers
- Solid understanding of current MS Windows Operating Systems (Desktop and Server), VoIP and FoIP Technologies, and associated networking and interfacing technologies.
Primary job responsibilities:
- Provide staff and users with assistance solving computer application related problems, such as malfunctions, error message and program problems.
- Studies technical publications, confer with users, conducts computer and software diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refers major software or hardware problems to vendors or technicians for service, communicates status to users and tracks resolution.
- Interacts with software applications and observes system process functions to verify correct operations, maximize efficiency and detect errors.
- Installs and performs fixes to software for employee use, performing or ensuring proper installation of software, operating system, hardware and cabeling.
- Confers with staff, users, and management to establish requirements and meet objectives for new systems or modifications.
- Trains staff and users to work with computer applications, systems and programs.
- Provides guidance and expert advice to other team members performing support and troubleshooting functions.
Standard for portrayal of mission and values:
- Employee demonstrates and fosters the Lewis County Hospital District No. 1 values of achievement, creativity and innovation, teamwork, quality, and integrity.
- Employee demonstrates and fosters the mission of Lewis County Hospital District No. 1 to provide our highest level of compassionate, diligent and professional medical care.
- Is cooperative and supportive to others within the department and hospital providing care and services.
- Treats individuals including patients, co-workers, supervisors, management, patient families, physicians, volunteers, visitors and others with respect, dignity and fairness.
- Behaves professionally and ethically in all interactions with patients, co-workers, supervisors, management, patients' families, physicians volunteers, and others.
- Is consistently courteous to patients, co-workers, supervisors, management, patient’s families, physicians, volunteers and others; greets individuals and provides assistance and direction in an attentive and helpful manner.
- Willingly strives at continuous quality improvement to achieve quality work the first time every time.
- Is willing to learn new procedures and develop new skills for the purpose of improving quality of care and services.
- Willingly participates as a member of work team(s) supporting the goals and objectives of the department and the district.
- When answering the telephone, is courteous to caller, clearly identifies department, name and takes a message or directs calls as necessary in a helpful manner.
Open until filled