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Arbor Health, an equal-opportunity employer, offers competitive compensation and excellent benefits for our employees.

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Email completed application to kforrest@myarborhealth.org or kolive@myarborhealth.org

Quality Manager - (Full-time)

Category:

Administration

Schedule:

Full-time

Description:

The Manager of Quality Management and Regulatory Compliance (QMRC) is responsible for the development, implementation and management of programs in quality, regulatory and accreditation, risk, and patient safety in alignment with the strategic goals, mission, vision, and values of Arbor Health hospital and clinics.

Minimum qualifications:

  • Bachelor’s degree in nursing, business, or healthcare administration required; Master’s degree preferred.
  • Current RN licensure in the state of Washington preferred. CPHQ (Certified Professional in Healthcare Quality) and CPHRM (Certified Professional in Healthcare Risk Management) are strongly preferred.
  • Must have a minimum of 5 years of hospital quality program management experience, 5 years of planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives.
  • Leads and directs the work of others. A wide degree of creativity and latitude is expected. Must be able to utilize good judgment, demonstrate patience, and maintain a professional demeanor at all times. Proficient in Microsoft applications and CERNER to facilitate teams and assist in meeting benchmarks for care, utilizing performance improvement tools Ability to educate and relate to all staff and physicians. Creativity and analytical ability to solve problems in a variety of situations, roles and environments. Familiar with a variety of the field's concepts, practices, and procedures. Strong written and verbal communication skills. Ability to work varied shifts.

Primary job responsibilities:

  • Facilitate the growth of hospital knowledge regarding quality and high reliability, including the dissemination and implementation of “best practices” across the facility.
  • Lead facility-wide standardization in targeted process improvement initiatives and evaluate success through pre-established criteria and measurement tools.
  • Support organization-wide standardization of process improvement initiatives through facility adoption and implementation.
  • Lead proactive patient safety activities to help create a high reliability mentality, as reflected in reduced errors, elimination of unsafe processes, and increased involvement of staff and physicians toward a culture of safety.
  • Leads regular analysis of facility quality and risk performance data, and plan steps based on data analysis for ongoing improvement.
  • Ensure the consistent reporting of data to approved third parties and collaborative.
  • Serves as the regulatory and accreditation resource regarding state and federal regulations and standards, including but not limited to CMS, DNV, and CDC.
  • Stay current with NQF, AHRQ, IHI and other quality performance initiatives.
  • Plans, implements and oversees the Risk Management Program including, reporting, management of all liability claims/legal defense activities, and ensures adherence to all risk management guidelines.
  • Responsible for budgeting and staffing the department.
  • Performs other related duties as assigned.

Standard for portrayal of mission and values

  • Employee demonstrates and fosters the Lewis County Hospital District No. 1 core values of - One team, on Mission. Go out of your way, to brighten someone's day. Own it, embrace it. Care like crazy. Motivate, elevate, appreciate. Know the way, show the way, ease the way. Find joy along the way.
  • Employee demonstrates and fosters the mission of Lewis County Hospital District No. 1 to foster trust and nurture a healthy community.
  • Is cooperative and supportive to others within the department and hospital providing care and services.
  • Treats individuals including patients, co-workers, supervisors, management, patient families, physicians, volunteers, visitors and others with respect, dignity and fairness.
  • Behaves professionally and ethically in all interactions with patients, co-workers, supervisors, management, patients' families, physicians volunteers, and others.
  • Is consistently courteous to patients, co-workers, supervisors, management, patient’s families, physicians, volunteers and others; greets individuals and provides assistance and direction in an attentive and helpful manner.
  • Willingly strives at continuous quality improvement to achieve quality work the first time every time.
  • Is willing to learn new procedures and develop new skills for the purpose of improving quality of care and services.
  • Willingly participates as a member of work team(s) supporting the goals and objectives of the department and the district.
  • When answering the telephone, is courteous to caller, clearly identifies department, name and takes a message or directs calls as necessary in a helpful manner.

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Closing:

Open until filled